Early light across a kitchen counter, a cup of coffee and a tablet

How it works

Here's a Tuesday, once Dewly's running.

This page is a morning, not a feature tour. Six things handled overnight, two that are yours, and the reason it all runs your way.

Act one

7:04am.
Your morning is two decisions.

What it handled sits underneath, with the rule that made it act.

DewlyOperationCoworkTuesday, 7:04am

Good morning, Joe.2 need you

Needs you 2

$40 goodwill credit

Dan R.Seaview 4

Goodwill refundsNever comp more than a night without asking me.

Dan flagged cleanliness at 8:41pm. Re-clean offered, done by 9:40. To close it out, Dewly drafted a $40 credit and stopped there, because money waits for you.

Approve $40Revise planRejectWork on this in Cowork

Guest asking to bring a fourth dog

Marta L.Maple Court 3B

PetsUp to three dogs is fine.

Marta asked at 6:12am, arriving Friday. Nothing below that rule covers a fourth, so rather than guess, Dewly sent a polite hold and brought the call to you. Answer once and it becomes a rule.

Allow this onceDeclineWork on this in Cowork

Handled overnight 6

06:12Arrival prepLock code refreshed at Seaview 4 and the turnover brief sent to Priya.

02:17Wi-Fi outagesWi-Fi dropped at Cedar Cabin. Guest walked through the restart, back up in 9 minutes.

21:58Cleaner no-showCleaner cancelled for Maple Court 3B. Priya confirmed for 10:00, next on your backup order, ahead of a 15:00 arrival.

Issue

Cleanliness complaint

Dan flagged it at 8:41pm. Re-clean offered and done, photos on the record.

8:41pmopened

9:05pmre-clean offered

9:40pmdone, 2 photos

Credit$40

Property

Seaview 4Oceanfront, 2 BR, Airbnb

Guest

Dan R.3 nights, 2nd stay5★ last time

Act two

When a yes or no won't do,
you sit down with it.

Same product, second mode.
You talk it through, and it comes back with something to approve.

DewlyOperationCowork

Should I raise Pierce for Saturday?

The Coastal Festival runs Friday to Sunday, main stage four blocks from Pierce. Both of the last two years the neighbourhood sold out by the Wednesday before, and that Saturday is your only night still open.

Two nearby listings are above $200, but both have ocean views you don't.
The nearest true match is $185, and it has held there eleven days.
Your own Saturday last month cleared at $149 in four hours.

read nearby listings, the city event calendar, your calendar, your pricing tool

Suggest the price.

Checked the buffer nights and priced all three against the nearest true match

Putting the proposal together

Here is what I would do

Sat 13 Dec$149$185

Fri 12 and Sun 14$139$159

Approve, set itNot this time

Ask about a property, a guest, a night, a number

Property

863 Pierce AveDowntown, 1 BR, Airbnb and Vrbo

December so far71% booked

Nightly average$152

Next arrivalFri 12 Dec

Availability

December2026

MTWTFSS24252627282930123456789101112131415161718192021222324252627282930311234

bookedopen

Act three

None of that was our judgment.

Every call it made this morning traces back to a sentence you wrote.

Goodwill refunds

Held the $40 credit for you instead of sending it.

Cleaner no-show

Went down your backup list and landed on Priya.

Pets

Nothing covered a fourth dog, so it asked you.

Money · Goodwill refunds

Never comp more than one night without asking me. Anything over $25 is mine to decide.

Inherited from account guardrailsOverride here

Offer the re-clean first. Most people take it, and it costs me nothing but Maria's hour.

1 entity recognised

If they say no to the re-clean, draft the credit and bring it to me with the photos attached.

Escalates to you

Save

Housekeeping · Cleaner no-show

When a cleaner cancels within 24h of a check-in, message my backups in my order. Maria first, then Linh. Never auto-assign.

2 entities recognised

Brief whoever accepts, and update the guest before they notice anything is wrong.

Nobody in an hour, call me.

Escalates to you

Saveruns on all 50 listings, triggered when a turnover loses its cleaner

Guest · Petsnothing matched

Up to three dogs is fine anywhere except Harbor Studio.

2 entities recognised

A fourth dog matched nothing here, so it asked instead of guessing.

Suggested from your answer this morningA fourth dog is fine for repeat guests, otherwise ask me.

Add as rule 2Keep asking me

correct it once and the correction is the rule from then on

Start from a template

The common situations arrive already written. Tune the wording until it sounds like you.

Just type it

Write what you'd tell a new hire on their first Saturday. Sentences, not settings.

Talk it through

Describe the situation to Cowork. It drafts the rules, you correct the ones it got wrong.

Upload what you have

Drop in the house manual you already wrote. It reads it and proposes the playbook.

Your day changes completely. Nothing around you changes at all.

Only you adopt a new tool. Your people and your stack stay untouched.

What changes · 1

Youapprovals and briefs, wherever you arejust your phone

What doesn't · everyone and everything else

Cleanergets the assignment by WhatsApp or SMS in her language, confirms, sends photosinstalls nothing

Contractorgets the job and the access details by SMSinstalls nothing

Ownergets the update by emailinstalls nothing

Guestkeeps messaging on the channel they booked throughinstalls nothing

Your PMSHospitable and co. Dewly works alongside it. No PMS? Airbnb on its own is finestays as is

Your OTAsmultiple accounts and channels, all supportedstays as is

Your pricing toolkeeps setting prices. Dewly makes sure you saw the momentstays as is

The hard questions.

You are trusted with other people's homes, guests and money. Dewly is built to be trusted with yours.

What happens when it gets something wrong?

You correct it once. It is logged, and the correction becomes your rule from then on. Money and promises never move without you, so a wrong call is a draft you fix rather than damage done.

What is actually on the record?

Every action, timestamped, with the rule that produced it. You can audit any night after the fact and see not just what happened but why it happened.

Are you SOC 2 or ISO 27001 certified?

Both are underway, with privacy compliance running alongside. Until they are on the wall you get account isolation, encryption in transit, credentials never stored in plaintext, and every action on the record.

If Dewly itself breaks at 2am, who answers?

You are told immediately, our team is paged, and everything routes back to your phone. The worst case is the way you run things today.

How long before I stop checking every decision?

Most operators read a week of drafts before they let anything send on its own, then loosen it one playbook at a time. There is no switch that hands over everything at once, on purpose.