Terms & Conditions

Last updated: July 2026

1. Agreement

These Terms & Conditions ("Terms") govern your use of dewly.ai and the Dewly service (the "Service"), operated by Dewly AI, Inc., a Delaware corporation ("Dewly", "we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you can bind that company.

2. The Service

Dewly is an AI Duty Manager for short-term rental operators. The Service connects to the systems you authorize (booking channels, property management systems, messaging tools, and similar), and handles operational work — triaging guest issues, coordinating your team, and preparing briefings — according to the playbooks you configure. Actions you designate as sensitive, including anything involving money or commitments, are held for your approval.

3. Your account and eligibility

The Service is for business use by people 18 or older. You are responsible for your account credentials and for all activity under your account. Keep your contact and billing information accurate.

4. Your responsibilities

• You confirm you have the right to connect the accounts, data, and contacts you connect to the Service, and that your use of it complies with the laws that apply to your operation, including privacy laws covering your guests and team.
• You are responsible for the playbooks you configure and the approvals you grant. The Service acts on your instructions; decisions about your operation remain yours.
• You will comply with the terms of the third-party platforms you connect (booking channels, PMS, messaging providers).

5. Acceptable use

You may not use the Service to break the law, infringe others' rights, send spam or deceptive messages, probe or disrupt our systems, or resell the Service without our written agreement. We may suspend accounts that put the Service or other customers at risk.

6. Third-party services

The Service depends on third-party platforms you connect. We are not responsible for those platforms — their availability, their data practices, or changes they make. If a platform you use changes or removes access we rely on, we will do our reasonable best to adapt, but some functionality may be affected.

7. Fees

Fees are set out at dewly.ai/pricing or in your order form. Subscriptions bill in advance and renew automatically until cancelled. Monthly plans can be cancelled anytime, effective at the end of the billing period. Taxes are your responsibility where applicable.

8. Your data and our IP

Your data stays yours: you retain all rights to the data you connect and the playbooks you write. You grant us the license needed to operate the Service on that data. Dewly and its software, models, and content remain our property. Feedback you give us may be used to improve the Service.

9. Confidentiality

Each of us will protect the other's confidential information with at least reasonable care and use it only as needed to perform under these Terms.

10. Disclaimers

The Service assists with the operation of your properties; it does not replace your judgment, and outcomes (including ratings, occupancy, or revenue) are not guaranteed. The Service is provided "as is" to the fullest extent permitted by law. Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law, including the Australian Consumer Law where it applies.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability under these Terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

12. Indemnity

You will indemnify us against third-party claims arising from your breach of these Terms or your violation of applicable law in the operation of your properties.

13. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate for material breach that is not cured within a reasonable period after notice. On termination we will make your data available for export for a reasonable period, then delete it per our Privacy Policy.

14. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and disputes are subject to the state and federal courts located in Delaware. Nothing in this section limits non-excludable rights you hold under the consumer law of your place of residence, including the Australian Consumer Law where it applies.

15. Changes

We may update these Terms from time to time. We will post updates here and, for material changes, notify account holders by email. Continued use after changes take effect constitutes acceptance.

16. Contact

Dewly AI, Inc.
1511 3rd Ave, Suite 1002 #1018, Seattle, WA 98101, USA
hi@dewly.ai